Director of Business Services

Virginia Commonwealth University
Richmond, VA
August 2023 - Present
  • As the current Director of Business Services at Virginia Commonwealth University (VCU) in Richmond, VA, since August 2023, I have been instrumental in steering the strategic direction and expansion of VCU Business Services. My role encompasses a broad oversight of vital units including VCU Dining, VCU Vending, Barnes & Noble @ VCU, along with managing VCU Mail Services and the complexities of Trademarks & Licensing before it transfered to the VCU Enterprise Marketing Division. My strategic initiatives have led to the development and current enhancement of a Business Services data dashboard, which is pivotal for informed planning and data-driven decision-making.

    Under my leadership, VCU has embarked on ambitious long-term planning and growth projects, such as the planning of a 10-year VCU Dining Master Plan and the extensive renovation of a 55,000 sq. ft. Dining Hall. I've successfully expanded the university's scope of food insecurity programming, forging key partnerships with various university departments to address emergency needs and food insecurities among students, alongside supporting the VCU Student Emergency Fund and technology assistance.

    My tenure at VCU has been marked by fostering enhanced collaboration between units to enrich both current and future student experiences, overseeing significant construction and renovation projects in line with the university’s master plan, and spearheading process improvements that usher in innovation in business services operations. I have leveraged data and industry trends to unveil new service offerings and revenue streams, continuously managed the negotiation and administration of complex contracts and agreements, and maintained meticulous oversight of budget management, staff supervision, project management, and customer service.

Director of Campus Services

Virginia Commonwealth University
Richmond, VA
January 2015 - August 2023
  • As Director of Campus Services, I managed VCU Campus Services, overseeing operations that generated over $45 million in annual sales. My responsibilities included leading facilities management, implementing an asset management system that enhanced operational efficiencies, and analyzing data to drive improvements in menu offerings, service quality, and facility upgrades, significantly boosting student satisfaction. I have directly managed annual scholarship and grant programs, distributing over $800K annually to students in need, and skillfully negotiated and managed large contracts that have secured millions in funds to support VCU’s academic mission cost-effectively. My tenure also saw the development and execution of significant technology upgrades to streamline operations and enhance the student experience.
About VCU Business Services

Director, Retail Development and Technology

Louisiana State University
Baton Rouge, LA
July 2011 - December 2014
  • Managed, negotiated and administered Auxiliary Service’s (AS) operational contracts for the LSU Student Union, Chartwells, Coke, Barnes & Noble, Ricoh, Canteen, Tapingo, Blackboard, Caldwell & Gregory and Kaplan equaling to $40+ million dollars in annual sales.

  • Assistant Director

    Louisiana State University
    September 2008 - July 2011
    • Managed the intra-campus cooperative agreements for LSU Athletics, Tiger Athletic Foundation (TAF), Theatre, etc. for the operations of card programs. Managed MOAs/MOUs between LSU and LSU-E, LSU-S, LSU-A, and LSU-HSCNO for the joint operations of a campus card programs at each campus location.

    • Manager, Tiger Card Office

      Louisiana State University
      October 2007 - September 2008
      • Created, issued and maintained 45,000+ active University IDs and the transaction services across 5 campuses.

      • Assistant Technical Director, LSU Theatre

        Louisiana State University
        August 2005 - October 2007
        • Instructed theatre lab classes, provided budget estimations for academic and professional scenery fabrication, scene shop supervision, and material procurement.
        • About LSU Auxiliary Services

Assistant Technical Director

Alley Theatre
Houston, TX
August 2001 - July 2005
  • Provided budget estimations for 14 shows totaling almost 1 million dollars, procurement, shop supervision, drafting product/process research and implication, and scenic construction and construction methodology.
About the Alley Theatre